Your Privacy Matters

Welcome to meddevo. We are committed to protecting your personal data and being transparent about how we collect, use, and share information. This Privacy Policy explains our practices regarding the data we collect from users of our regulatory documentation SaaS platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us using the information provided at the end of this document.

We collect information to provide and improve our services. The types of information we gather include:

Information You Provide

Information you voluntarily provide when using meddevo:

• Account details — Name, email address, company information, and login credentials
• Payment information — Billing details processed securely through our payment providers
• Communications — Messages you send us for support or inquiries

Automatically Collected Information

When you access our services, we automatically collect technical data including IP addresses, device information, browser type, and usage patterns. This data helps us understand how our platform is used and identify areas for improvement.

We process your information for the following purposes:

• Providing, maintaining, and improving our regulatory documentation platform
• Processing transactions and sending related billing information
• Sending technical notices, security alerts, and support messages
• Responding to your inquiries and customer service requests
• Sending marketing communications with your consent

We process data based on legitimate interests, contractual necessity, and your explicit consent where required by law.

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and customer support. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your data is subject to a different privacy policy.

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and electronic safeguards

While we strive to protect your data, no method of transmission over the Internet is completely secure. We encourage you to use strong passwords and protect your account credentials.

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

• Access — Request a copy of your personal data
• Rectification — Correct inaccurate or incomplete data
• Erasure — Request deletion of your data ("right to be forgotten")
• Data portability — Receive your data in a portable format
• Withdraw consent — Revoke consent for data processing at any time
• Object — Object to processing based on legitimate interests

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes acceptance of those changes.